Frequently Asked Questions
How do you know when it is time to get support?
It is important to seek professional support if you experience a range of symptoms, such as losing interest in doing regular life activities or things you used to enjoy, feeling overwhelmed and losing control over managing duties and responsibilities, having increased use of drugs, sedatives, psychological medications or smoking, or noting a change in your eating and sleeping habits.
How long does therapy last?
An average treatment plan consists of ten 50-minute weekly sessions. However, treatment delivery and duration varies on a case by case basis.
Do I need a referral?
Yes, in most cases. Generally, you need to be referred to our clinic by a medical professional, such as your family doctor or a walk-in clinic. However, you do not need a referral if you have Extended Health Care Insurance, and you may contact us directly.
Does my insurance plan cover psychotherapy services?
Psychotherapy services are covered by several insurance plans and companies. Visit our insurance info page to learn about the most common plans that cover psychotherapy treatment. If you are still unsure, call your health insurance company to find out what services are covered and under what conditions. Note that the Ontario Health Insurance Plan (OHIP) does not cover therapy services provided at our clinic.
What is direct vs. indirect billing?
For certain insurance plans, we submit an insurance claim for psychotherapy services on behalf of our clients. For others, the client needs to complete and submit the claim themselves in order to receive reimbursement from their insurance provider. Visit our fees & billing page to learn more.
What payment methods do you accept?
If you do not have insurance coverage, you can pay for psychotherapy treatment out of pocket. We accept cash, debit, and credit.
How much does psychotherapy treatment cost?
A 50-minute psychotherapy treatment session costs between $150 and $270. We offer new clients a 30-minute free consultation with one of our specialists to determine if our services are suitable for your needs.
How do I contribute to your blog?
We accept guest posts that mainly address immigrant and refugee mental and emotional health issues and experiences. Visit our ‘Write for Us‘ page to learn more about our post guidelines, requirements, and suggested topics.
Still have questions?
If you have other questions not addressed above, please feel free to email us at firstname.lastname@example.org, or give us a call at +12267210161.